Why insurers face a perfect storm as Australians’ ‘surge capacity’ is tested

It started as a health crisis and quickly became an economic crisis. Now, six months on from the initial COVID-19 lockdown in Australia, we are arguably experiencing one of the …

Business recovery hampered by critical skills gaps

As the COVID-19 pandemic continues, many businesses are turning their attention to recovery. But a range of challenges have emerged as potential roadblocks, with CoreData’s latest COVID-19 Pulse Check of …

The Long Read: The rise (or fall) of the “new poor”

Economic development has provided untold opportunities for upward socioeconomic mobility. It’s even spawned a term to describe those who have accumulated wealth quickly and risen through the social ranks: the …

How to recognise the new face of financial hardship

Almost three quarters of Australians now experiencing financial vulnerability or hardship were able to pay their bills with money to spare before the COVID-19 pandemic struck. CoreData’s latest COVID-19 Pulse …

Why improving financial literacy could open the door to advice

CoreData’s research over the past two decades has consistently found that at any point in time, only around one in four Australians are receiving financial advice.  This is a relatively …

Why a picture is worth 1000 words in developing effective research insights

The use of visual images in research is not new, but the way they are used continues to evolve and grow. Visual images help to generate research data and provide …

Complaints up, skilled staff down: the challenges of residential aged care

Australia’s residential care providers are in a challenging environment. While some providers are making healthy profits, smaller providers are struggling to survive. This survival-of-the-fittest approach was exposed by ABC’s recent …

If clients aren’t hearing your voice, who are they listening to?

Since the start of this year the reputation of financial planning has been battered by the Royal Commission. Control of the messages about the very real and significant benefits of …

Education and the Royal Commission push financial advice into uncharted territory

It’s been five months since the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry ended its hearings into financial advice. Although nobody is sure exactly how …

Royal Commission: six principles, three key issues, and eight pointers for advisers

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry interim report, released on September 28, addresses the critical issues of how the level and extent of …

The first step for surviving the storm that too many advisers have not taken

Preliminary findings of the Professional Planner/CoreData Future of Advice Survey show that a useful first step a significant number of advice businesses could take to help them negotiate the uncertainty of …

To make a big change start small, start now, and start with yourself

At CoreData we have recently embarked on a discipline of filling in timesheets correctly and submitting them by close of business on Friday every week. It’s a small but important …

In super we trust, but is this the calm before the storm?

The numbers are in and there’s good news for industry super funds. According to CoreData research there’s been no damage to consumer trust from the Royal Commission’s superannuation hearings. The …

Five ways SMSF providers can deal with the death of homo economicus

The self-managed super fund (SMSF) market is reaching its maturation phase. The challenge facing participants in the market now is how to identify where new growth opportunities lie. So how …

What catching footballs taught me about business intelligence

Recently I had the honour of playing as goalkeeper for a team in the 2018 ASEAN Futsal Club Championship in Yogyakarta, Indonesia, where we placed second, the best result of …