The government recently dismantled a final argument in defence of grandfathered conflicted remuneration when it released regulations providing that from January 1, 2021, conflicted payments can no longer be made …
Freedom of choiceIs what you gotFreedom from choiceIs what you want In ancient Rome there was a poemAbout a dog who found two bonesHe picked at one he licked the otherHe …
Over the past few months, both the Superannuation Productivity Commission and the Financial Services Royal Commission have recommended changes to the default super system. If implemented, the changes will weaken …
There’s one thing we can be sure of as the financial advice industry professionalises and realigns to deliver services in the best interests of consumers: the cost to financial advisers …
It’s the new work order: abandon the shackles of the 9 to 5 in favour of working multiple jobs, for multiple employers. Drive for Uber, take some paid board positions, …
The Royal Commission turns its attention to superannuation on Monday as it kicks off two weeks of public hearings in Melbourne. After the fireworks of previous hearings it promises to …
Higher education standards for financial advisers are an important step towards professionalism, but they’re not the only thing. The retention of wisdom within the advice community is just as important. …
The challenge facing any organisation seeking to develop a truly customer-centric culture is how to get past paying lip service to an ideal and build a focus on customers into …
One swallow doesn’t make a summer, but there are some interesting and slightly disturbing figures emerging from a CoreData analysis of the ASIC financial adviser register. Looking back over the …
If the royal commission recommends the separation of product and advice when it reports later this year, super funds providing intra-fund advice to members will be caught between contradictory regulatory …
The inescapable mantra across businesses (even government) today, is that the “customer” is at the core of what they do – the idea that “we live to serve”. While many …
The royal commission inquiry into misconduct in the financial services industry is different from other inquiries the industry has been through and addressing the issues it has exposed will require …
Although the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is probably nowhere near its conclusion, it certainly has already had an impact on the public’s …
In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your …
Calls for individual licensing of financial planners may have merit, and are certainly growing in volume, but they often overlook or undervalue the benefits of being authorised by a licensee …
