2019: The year in review, as seen by CoreData

The past 12 months have been nothing short of extraordinary as the first wave of changes driven by the Royal Commission rolled through the industry and as personal and company reputations …

Who will help consumers see the true value of life insurance?

Australia’s life insurance industry is facing significant headwinds, driven by regulatory reform, margin pressure and the evolving adviser landscape. The Life Insurance Framework (LIF) review, Protecting Your Super and Putting …

An Apple to pay keeps BNPL away

The Reserve Bank of Australia’s Payments System Board Annual Report 2019 has revealed that they are scheduled to review card payments regulation in 2020, which could lead to regulatory changes. …

Give financial planners a break and let them focus on the client

Financial planner bashing has become a national sport. The financial advice industry has battled consumer and media perceptions that advisers are a bunch of cowboys flogging products to line their …

The twilight of China’s population and the dawn of its retirement industry

Most of the developed world has enjoyed a population growth dividend lasting for five or six decades in preparation for dealing with an ageing population. But China has enjoyed only …

Can the Royal Commission create a new industry hero?

From myth and the first recorded stories in ancient history to present-day movie blockbusters, humans appear to be obsessed with the idea of the hero. The “hero’s journey” narrative pops …

Three things aged-care providers can do before the Royal Commission wringer

If the Royal Commission into Financial Services is anything to go by, Australian aged care providers are about to be put through the wringer. The terms of reference of the Royal Commission …

The Royal Commission: the closer you get, the worse it looks

When Commissioner Kenneth Hayne submitted the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services industry to the Governor-General and the Parliament in September, …

Why a picture is worth 1000 words in developing effective research insights

The use of visual images in research is not new, but the way they are used continues to evolve and grow. Visual images help to generate research data and provide …

Complaints up, skilled staff down: the challenges of residential aged care

Australia’s residential care providers are in a challenging environment. While some providers are making healthy profits, smaller providers are struggling to survive. This survival-of-the-fittest approach was exposed by ABC’s recent …

If clients aren’t hearing your voice, who are they listening to?

Since the start of this year the reputation of financial planning has been battered by the Royal Commission. Control of the messages about the very real and significant benefits of …

Education and the Royal Commission push financial advice into uncharted territory

It’s been five months since the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry ended its hearings into financial advice. Although nobody is sure exactly how …

Royal Commission: six principles, three key issues, and eight pointers for advisers

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry interim report, released on September 28, addresses the critical issues of how the level and extent of …

The first step for surviving the storm that too many advisers have not taken

Preliminary findings of the Professional Planner/CoreData Future of Advice Survey show that a useful first step a significant number of advice businesses could take to help them negotiate the uncertainty of …

To make a big change start small, start now, and start with yourself

At CoreData we have recently embarked on a discipline of filling in timesheets correctly and submitting them by close of business on Friday every week. It’s a small but important …