Buying the dip and FOMO: investor sentiment in a time of COVID-19

Earlier this year, with COVID-19 seemingly contained to mainland China, many anticipated a local market recovery, with a budget surplus perhaps within reach despite a summer of unprecedented bushfires. The …

It’s tough out there: the impact of COVID-19 on Aussies’ finances and wellbeing

As the world bunkers down in an effort to bring the coronavirus (COVID-19) pandemic under control, Australians are taking their own steps to mitigate its impact on their financial and …

Why the lure of a free lunch today may cost you more tomorrow

Many investors enjoyed a rewarding 2019 in the equity market. But the dream run came to a shuddering stop during March. Since market circuit breakers were introduced in 1987 trading …

In a post royal commission environment, price isn’t everything

In a world where constant changes and an increasing compliance burden on both lenders and brokers are the new norm, careful consideration and implementation of policy and process changes post-royal …

To engage or not to engage. Is that even a question?

Companies pursue the holy grail of improving customer engagement, but often without fully understanding what the term really means, and sometimes pursuing engagement with customers purely for its own sake. …

Why there’s more interest in Sweden than we’ve seen for years

In the late winter of 2015, Sweden under its then-new Prime Minister Stefan Loven – ex-welder, ex-unionist and minority Government holder – became the first country to enter negative interest …

What game theory teaches us about customer service

Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …

2019: The year in review, as seen by CoreData

The past 12 months have been nothing short of extraordinary as the first wave of changes driven by the Royal Commission rolled through the industry and as personal and company reputations …

Who will help consumers see the true value of life insurance?

Australia’s life insurance industry is facing significant headwinds, driven by regulatory reform, margin pressure and the evolving adviser landscape. The Life Insurance Framework (LIF) review, Protecting Your Super and Putting …

An Apple to pay keeps BNPL away

The Reserve Bank of Australia’s Payments System Board Annual Report 2019 has revealed that they are scheduled to review card payments regulation in 2020, which could lead to regulatory changes. …