The Australian Aged Care industry is facing a complex set of moral, financial and reputational challenges. With widespread allegations of abuse surfaced through the Royal Commission into Aged Care Quality and Safety, …
Last month, we discussed why understanding your survey respondents really matters. As there is no ‘one size fits all’ approach to survey design, the context of ‘who, what, when, where and …
Best practice is a well sought-after but often contested goal in survey design. How many questions should I ask? How should I ask them? What combination of buttons, sliders and …
In 2021, the world continues to battle a pandemic, our online spaces are plagued with misinformation, and conspiracies and political scandals still top the news. But while we may be …
Gone are the days of slowly pivoting strategy; during a pandemic, change comes on the daily, and your business needs to be prepared to adapt at a similar speed. With …
For many players in the financial services game (if not the economy as a whole), the need to stay competitive with an ‘innovative’ technological advantage is becoming less about getting …
‘Nothing but the best will do’ is usually what consumers expect of financial services providers, including super funds. Consumers want the best fees, the best returns, the best service, the …
At the moment around the world, financial services is an industry in transition from being a product provider to a service provider, and if the first wave of data is …
Who hasn’t heard of the Net Promoter Score (NPS)? The one number you need to grow! Hats off to those behind the marketing of this metric – promising a simple …
An edited version of this article appeared in The West Australian newspaper’s Your Money section on Monday, 20th February, 2017 The next decade is expected to see the biggest intergenerational …
The latest round of CoreData Home Loan Mystery Shopping in which 275 customers moved through the home loan process showed a rapid shift in channel behaviour. The Mystery Shopping Process …
William Maye reports from CoreData UK about the likely effects of the upcoming Mifid II legislation. UK based financial advisers have been through four years of regulatory change and there …
After years of a complex and opaque financial services remuneration systems, tales of dishonest wealth and pensioner exploitation and about a year of planning, in January 2013 the UK Financial …
From an early age I have been fascinated in what makes people tick (maybe it’s no wonder having psychologists as parents). I remember one experience as a child when the …
New aged care reforms being introduced on February 27th, 2017 will hand greater control to consumers and place increased obligation on aged care providers to better understand their customers. Consumers …
