Nearly half of consumers who currently have income protection insurance believe they would be covered in the event of job loss, new research from CoreData has found. The research, based …
One in two Australians struggling with household bills admit if they were eligible to access their super early, they would be more concerned about reducing their retirement wealth than about …
Women are more likely than men to have lost their job due to COVID-19, but the pandemic could drive greater employment parity in the long-term, CoreData’s latest research has found. …
Nearly one in five Australians with a mortgage expect to freeze repayments in the next 12 months, revealing the extent to which repayment holidays will help many homeowners avoid the …
More than one in five Australians are willing to see tens of thousands of their compatriots fall victim to COVID-19 if it means the country will avoid going into a …
In a typical customer journey, so much of the marketing effort centres on customer retention and loyalty – after all, it’s cheaper and easier to keep a customer than to …
Recently I celebrated a birthday and found an email in my inbox, which – much to my surprise – was a birthday note from a restaurant that I had only …
Few emerging products have generated the hype that surrounds robo-advice in 2017. Federal Treasurer Scott Morrison backed robo-advice at a G20 conference in Germany earlier this year as a solution …
The superannuation industry continues to experience strong growth and is currently worth over $2 trillion, up 7.5% on the previous year. However, the number of member accounts has decreased from …
For many players in the financial services game (if not the economy as a whole), the need to stay competitive with an ‘innovative’ technological advantage is becoming less about getting …
‘Nothing but the best will do’ is usually what consumers expect of financial services providers, including super funds. Consumers want the best fees, the best returns, the best service, the …
At the moment around the world, financial services is an industry in transition from being a product provider to a service provider, and if the first wave of data is …
Who hasn’t heard of the Net Promoter Score (NPS)? The one number you need to grow! Hats off to those behind the marketing of this metric – promising a simple …
An edited version of this article appeared in The West Australian newspaper’s Your Money section on Monday, 20th February, 2017 The next decade is expected to see the biggest intergenerational …
The latest round of CoreData Home Loan Mystery Shopping in which 275 customers moved through the home loan process showed a rapid shift in channel behaviour. The Mystery Shopping Process …
