The Long Read: The rise (or fall) of the “new poor”

Economic development has provided untold opportunities for upward socioeconomic mobility. It’s even spawned a term to describe those who have accumulated wealth quickly and risen through the social ranks: the …

CoreData’s COVID-19 Snapshot: Superannuation

With rising unemployment and unprecedented trading restrictions imposed on businesses, the Federal Government’s concessional clause for early access to super has provided a lifeline for Australians in financial hardship. The …

CoreData’s COVID-19 Snapshot: Investor sentiment

As our focus shifts from panic and uncertainty to resilience and opportunity, investor sentiment is gradually edging closer towards positive territory. After COVID-19 took hold of global investment markets, CoreData …

Struggling Australians still hesitant to drawdown on their retirement savings

One in two Australians struggling with household bills admit if they were eligible to access their super early, they would be more concerned about reducing their retirement wealth than about …

To engage or not to engage. Is that even a question?

Companies pursue the holy grail of improving customer engagement, but often without fully understanding what the term really means, and sometimes pursuing engagement with customers purely for its own sake. …

What game theory teaches us about customer service

Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …

The twilight of China’s population and the dawn of its retirement industry

Most of the developed world has enjoyed a population growth dividend lasting for five or six decades in preparation for dealing with an ageing population. But China has enjoyed only …

Self-managed super funds: to 2020 and beyond

Since emerging in the late 1990s, the self-managed super fund (SMSF) sector in Australia has shown uninterrupted growth. According to the Australian Taxation Office (ATO), as at 31 March 2019, …

From the Catholic Church to Leonard Cohen: why zero point zero should frighten you

The idea of nothing has an interesting history in mathematics, and there’s even a theory that the Catholic Church tried to outlaw the concept of zero because the idea of …

Four ways financial services providers can support better choices by customers

Freedom of choiceIs what you gotFreedom from choiceIs what you want In ancient Rome there was a poemAbout a dog who found two bonesHe picked at one he licked the otherHe …