The Australian Aged Care industry is facing a complex set of moral, financial and reputational challenges. With widespread allegations of abuse surfaced through the Royal Commission into Aged Care Quality and Safety, …
Last month, we discussed why understanding your survey respondents really matters. As there is no ‘one size fits all’ approach to survey design, the context of ‘who, what, when, where and …
Best practice is a well sought-after but often contested goal in survey design. How many questions should I ask? How should I ask them? What combination of buttons, sliders and …
In 2021, the world continues to battle a pandemic, our online spaces are plagued with misinformation, and conspiracies and political scandals still top the news. But while we may be …
Gone are the days of slowly pivoting strategy; during a pandemic, change comes on the daily, and your business needs to be prepared to adapt at a similar speed. With …
With an increasing focus on evidence based decision making in this digital age information, few pundits still question the need to inform business decisions, marketing strategy, product development and CRM …
Excerpt The financial services industry is in a state of flux. As competition heats up and companies scramble for market share, there are some new kids on the block threatening …
In a typical customer journey, so much of the marketing effort centres on customer retention and loyalty – after all, it’s cheaper and easier to keep a customer than to …
Few emerging products have generated the hype that surrounds robo-advice in 2017. Federal Treasurer Scott Morrison backed robo-advice at a G20 conference in Germany earlier this year as a solution …
The superannuation industry continues to experience strong growth and is currently worth over $2 trillion, up 7.5% on the previous year. However, the number of member accounts has decreased from …
For many players in the financial services game (if not the economy as a whole), the need to stay competitive with an ‘innovative’ technological advantage is becoming less about getting …
From an early age I have been fascinated in what makes people tick (maybe it’s no wonder having psychologists as parents). I remember one experience as a child when the …
New aged care reforms being introduced on February 27th, 2017 will hand greater control to consumers and place increased obligation on aged care providers to better understand their customers. Consumers …
It’s easy to see why banks and fund managers alike are in love with automation – in terms of management, scalability and cost, machines are a lot easier to lover …
Recent years have seen the burgeoning growth of data science and ‘insights’ teams to make sense of the large amounts of data that corporations have at their fingertips. This is …
