Business recovery hampered by critical skills gaps

As the COVID-19 pandemic continues, many businesses are turning their attention to recovery. But a range of challenges have emerged as potential roadblocks, with CoreData’s latest COVID-19 Pulse Check of …

The Long Read: The rise (or fall) of the “new poor”

Economic development has provided untold opportunities for upward socioeconomic mobility. It’s even spawned a term to describe those who have accumulated wealth quickly and risen through the social ranks: the …

How to recognise the new face of financial hardship

Almost three quarters of Australians now experiencing financial vulnerability or hardship were able to pay their bills with money to spare before the COVID-19 pandemic struck. CoreData’s latest COVID-19 Pulse …

CoreData’s COVID-19 Snapshot: Investor sentiment

As our focus shifts from panic and uncertainty to resilience and opportunity, investor sentiment is gradually edging closer towards positive territory. After COVID-19 took hold of global investment markets, CoreData …

To engage or not to engage. Is that even a question?

Companies pursue the holy grail of improving customer engagement, but often without fully understanding what the term really means, and sometimes pursuing engagement with customers purely for its own sake. …

What game theory teaches us about customer service

Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …

Judge AMP not by what it says, but by what it does

People of a certain age may have experienced a sense of déjà vu as AMP unveiled another transformation strategy last week and vowed – once more – to focus on …

The price of running a small business

If you are running a business – micro or small, medium or large – or if you are looking for work, read on; otherwise, this isn’t for you and there …

To make a big change start small, start now, and start with yourself

At CoreData we have recently embarked on a discipline of filling in timesheets correctly and submitting them by close of business on Friday every week. It’s a small but important …

What catching footballs taught me about business intelligence

Recently I had the honour of playing as goalkeeper for a team in the 2018 ASEAN Futsal Club Championship in Yogyakarta, Indonesia, where we placed second, the best result of …