In a world where constant changes and an increasing compliance burden on both lenders and brokers are the new norm, careful consideration and implementation of policy and process changes post-royal …
Companies pursue the holy grail of improving customer engagement, but often without fully understanding what the term really means, and sometimes pursuing engagement with customers purely for its own sake. …
In the late winter of 2015, Sweden under its then-new Prime Minister Stefan Loven – ex-welder, ex-unionist and minority Government holder – became the first country to enter negative interest …
Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …
The past 12 months have been nothing short of extraordinary as the first wave of changes driven by the Royal Commission rolled through the industry and as personal and company reputations …
People of a certain age may have experienced a sense of déjà vu as AMP unveiled another transformation strategy last week and vowed – once more – to focus on …
“The chief value of trail commissions to the recipient, to put it bluntly, is that they are money for nothing.” Commissioner Kenneth Hayne, Royal Commission into Misconduct in the Banking, …
The final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have to be some kind of masterpiece to meet all of the …
The release of the latest Australian Prudential Regulation Authority (APRA) monthly banking statistics show annualised monthly growth in home loans has dropped to 2.25 per cent – the lowest growth …
Well then. What a whirlwind the royal commission’s public hearings on financial advice were. Heads rolled – not least of all, the AMP chairman and CEO – and billions of …
The Australian Securities and Investments Commission (ASIC) has proposed a change to the new financial adviser professional standards legislation to allow code monitoring bodies to proactively collect information from advisers …
The Financial Planning Association of Australia (FPA) has joined the swelling chorus of voices supporting changes to how financial planners are licensed and authorised to give advice. The licensing regime …
Financial planning licensees controlled by the big four banks and AMP account between for approximately 7800 authorised representatives, or in truth, about half the active market. With ANZ selling its …
The mechanics of trust between people and between people and organisations are not a secret. There is more than 200 years of research about the psychology of it, and since …
