Why improving financial literacy could open the door to advice

CoreData’s research over the past two decades has consistently found that at any point in time, only around one in four Australians are receiving financial advice.  This is a relatively …

Focus on WA: CoreData’s COVID-19 snapshot

Despite WA’s effective containment of COVID-19, the economic effects of the state’s pseudo-shutdown have been widely felt. Compared to major trading partners, Australia has experienced reasonable success in avoiding the …

CoreData’s COVID-19 Snapshot: Banking and lending

In early March, Australia’s top banking executives sat down with Treasurer Josh Frydenberg in a meeting originally intended to discuss the impact of the bushfire season on the local economy. …

CoreData’s COVID-19 Snapshot: Superannuation

With rising unemployment and unprecedented trading restrictions imposed on businesses, the Federal Government’s concessional clause for early access to super has provided a lifeline for Australians in financial hardship. The …

Consumers hold the key – but which door will they open?

Consumer sentiment and behaviour will play a critical role in any economic recovery from the COVID-19 pandemic. Federal and State government policy settings must walk a fine line between managing …

Misperceptions about IP cover a red flag for life industry

Nearly half of consumers who currently have income protection insurance believe they would be covered in the event of job loss, new research from CoreData has found. The research, based …

What game theory teaches us about customer service

Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …

Who will help consumers see the true value of life insurance?

Australia’s life insurance industry is facing significant headwinds, driven by regulatory reform, margin pressure and the evolving adviser landscape. The Life Insurance Framework (LIF) review, Protecting Your Super and Putting …

Can the Royal Commission possibly meet “community expectations”?

The final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have to be some kind of masterpiece to meet all of the …

Rethinking the risks and returns of misconduct

Like many Australians, I did a fair bit of travelling around the country over Christmas and New Year, which involved driving thousands of kilometres across NSW, Queensland and Tasmania. The …

Bugger married at first sight – the best TV in Australia is The Royal Commission

Bugger Married at First Sight, the best TV ever is watching the Royal Commission on the feed while you are working, or better yet, listening to it as you attack yet another data …

Start running your NFP like a business

If you’re running a business in Perth, chances are you’re doing it tough. Perth property prices have been falling due to a sharp slowdown in WA’s population growth; median rents …

How well are you speaking to your policyholders?

How well do you speak with your policyholders? It’s not enough to deliver a message. It should be written in a way your customers understand.   The Australian Competition and …

Tapping into the wellness industry

So much for the image of Aussies as enjoying a fit and healthy outdoors lifestyle. Figures from the Australian Institute of Health and Welfare* (AIHW) reveal some worrying home truths. …

Life cover – do consumers know what they’re buying?

ASIC recently issued its review of the life insurance industry following several well-publicised cases of poor handling of claims. While the report has attracted considerable attention, one important aspect has …