What game theory teaches us about customer service

Two men are arrested after holding up a bank and held separately for questioning by the police. How should each of the thieves behave to achieve the optimal outcome? And …

2019: The year in review, as seen by CoreData

The past 12 months have been nothing short of extraordinary as the first wave of changes driven by the Royal Commission rolled through the industry and as personal and company reputations …

Who will help consumers see the true value of life insurance?

Australia’s life insurance industry is facing significant headwinds, driven by regulatory reform, margin pressure and the evolving adviser landscape. The Life Insurance Framework (LIF) review, Protecting Your Super and Putting …

Give financial planners a break and let them focus on the client

Financial planner bashing has become a national sport. The financial advice industry has battled consumer and media perceptions that advisers are a bunch of cowboys flogging products to line their …

Bursting the filter bubble to escape a ‘weatherless world’

From its earliest days, digital technology has sought to help us sift through the information overload to discover relevance. While this promised to broaden our horizons it has in fact …

Self-managed super funds: to 2020 and beyond

Since emerging in the late 1990s, the self-managed super fund (SMSF) sector in Australia has shown uninterrupted growth. According to the Australian Taxation Office (ATO), as at 31 March 2019, …

How a love for fly-fishing may point the way for global economies

Buried deep in the PhD thesis submitted by Milton Friedman in the late summer of 1940 (note 1) are a couple of jokes, which I really love. The first joke …

Judge AMP not by what it says, but by what it does

People of a certain age may have experienced a sense of déjà vu as AMP unveiled another transformation strategy last week and vowed – once more – to focus on …

CoreData Research announces 2019 Licensees of the Year

Matrix Planning Solutionshas been named the 2019 Licensee of the Year by CoreData Research.  Matrix has also been named Institutionally Affiliated Licensee of the Year, while MLC Advicehas been named Institutionally …

It’s not me, it’s you: What happens when advisers rethink client relationships

When the Future of Financial Advice (FoFA) laws were introduced in 2013, the officially pronounced aim was to “improve the trust and confidence of Australian retail investors in the financial services …