Australia’s life insurance industry is facing significant headwinds, driven by regulatory reform, margin pressure and the evolving adviser landscape. The Life Insurance Framework (LIF) review, Protecting Your Super and Putting …
The Reserve Bank of Australia’s Payments System Board Annual Report 2019 has revealed that they are scheduled to review card payments regulation in 2020, which could lead to regulatory changes. …
Financial planner bashing has become a national sport. The financial advice industry has battled consumer and media perceptions that advisers are a bunch of cowboys flogging products to line their …
Most of the developed world has enjoyed a population growth dividend lasting for five or six decades in preparation for dealing with an ageing population. But China has enjoyed only …
From its earliest days, digital technology has sought to help us sift through the information overload to discover relevance. While this promised to broaden our horizons it has in fact …
The use of visual images in research is not new, but the way they are used continues to evolve and grow. Visual images help to generate research data and provide …
The Australian financial services industry is undoubtedly facing a crisis of trust. Throughout the Royal Commission, we have heard admissions from some of Australia’s largest and most trusted institutions of …
How serious are you about feedback? Imagine if your ongoing employment in a company was contingent on receiving positive feedback from your peers and subordinates. Imagine if your business took …
Well then. What a whirlwind the royal commission’s public hearings on financial advice were. Heads rolled – not least of all, the AMP chairman and CEO – and billions of …
The mechanics of trust between people and between people and organisations are not a secret. There is more than 200 years of research about the psychology of it, and since …
Business must earn trust or feel the heavy hand of government intervention. Tai Rotem explains. Time is running out for business to self-regulate how it uses customers’ data. Every time …
During the next five years, the quality and capability of financial planning licensees will be tested, possibly like never before. Demands on individual advisers to meet new education, ethical and …
How time flies. About 10 years ago I was at an industry leaders meeting (over breakfast, because “leaders” get up early!!) and I was struggling with my decision to reach …
It’s little wonder that trust in Australian institutions has hit a five-year low. According to the latest Edelman Trust Barometer, trust levels have collapsed in the last two years across …
