Aged Care Whitepaper: Charting a Path Through Crisis

The Australian Aged Care industry is facing a complex set of moral, financial and reputational challenges. With widespread allegations of abuse surfaced through the Royal Commission into Aged Care Quality and Safety, …

Are your surveys mobile-optimised?

Last month, we discussed why understanding your survey respondents really matters. As there is no ‘one size fits all’ approach to survey design, the context of ‘who, what, when, where and …

Why your survey design really matters

Best practice is a well sought-after but often contested goal in survey design. How many questions should I ask? How should I ask them? What combination of buttons, sliders and …

Brand Survival Guide: What your brand needs to thrive in 2021

In 2021, the world continues to battle a pandemic, our online spaces are plagued with misinformation, and conspiracies and political scandals still top the news. But while we may be …

Five trends set to shape business intelligence methods and market research in 2021

Gone are the days of slowly pivoting strategy; during a pandemic, change comes on the daily, and your business needs to be prepared to adapt at a similar speed. With …

What the 457 announcement really means

The recent announcement that the Federal Government will scrap the 457 working visa  for temporary skilled migrants is more of an age-demography solution than a national jobs solution. The fundamentals …
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Has the Productivity Commission killed default super?

Last month the Productivity Commission released its long-awaited report on superannuation. To be more precise, it was the report for: “Stage two, inquiry to develop alternative models for allocating default …
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CoreData’s Superannuation Member Growth Research

CoreData’s Member Growth research provides superannuation funds with ways to attract new members and leverage organic growth within their membership. The research provides insight on the following challenges facing the …
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The struggle with DIY Analytics platforms

“Raw data is both an oxymoron and a bad idea; to the contrary, data should be cooked with care.” – Bowker, 2005 The number of analytics platform providers has grown …

Dementia a challenge for government and planners

Dementia incidence in Australia is expected to increase by 90% and affect more than 760,000 people over the next 20 years, placing it at the forefront of Australia’s aged care …

White Paper – The Shock of the New

Excerpt The financial services industry is in a state of flux. As competition heats up and companies scramble for market share, there are some new kids on the block threatening …
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What are you doing to get in your customers’ consideration set?

In a typical customer journey, so much of the marketing effort centres on customer retention and loyalty – after all, it’s cheaper and easier to keep a customer than to …
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A simple way for financial services to drive customer engagement

Recently I celebrated a birthday and found an email in my inbox, which – much to my surprise – was a birthday note from a restaurant that I had only …

Robo-advice: hype or hero?

Few emerging products have generated the hype that surrounds robo-advice in 2017. Federal Treasurer Scott Morrison backed robo-advice at a G20 conference in Germany earlier this year as a solution …
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Super – the big easy

The superannuation industry continues to experience strong growth and is currently worth over $2 trillion, up 7.5% on the previous year. However, the number of member accounts has decreased from …