Our mystery shoppers visit their financial organisations to assess the customer service that they receive. They visit the organisation and act as a normal customer. The mystery shopper evaluates various aspects of the customer experience whilst they are in the process shopping for a financial product or servcice.
The shoppers report back on their experience and we compile a report for our client(s) who use it to understand and improve their customer service and compliance.
If you feel you have something to contribute to the ongoing improvement of customer service and like the idea of being paid to shop, mystery shopping could be perfect for you.
We welcome your application. Click here to join us for Mystery Shopping! |