Stress-test for licensees will reveal major cracks

During the next five years, the quality and capability of financial planning licensees will be tested, possibly like never before. Demands on individual advisers to meet new education, ethical and …

A new challenger in the quest to keep the customer

How time flies. About 10 years ago I was at an industry leaders meeting (over breakfast, because “leaders” get up early!!) and I was struggling with my decision to reach …

Dear Donald, Malcolm and Teresa; honestly, no one gives a flying frogs fat arse what you say any more (1)

Here’s something that we are taught very young; Our governments steer markets. We are taught what is decided in Canberra, in the White House, in Downing Street or in Bonn …

Western Australia’s segmented aged care market

Strong wealth and a growing proportion of Australians approaching retirement age will see the delivery of more luxury residential aged care offerings in the next five years. While a $550,000 …

Bugger married at first sight – the best TV in Australia is The Royal Commission

Bugger Married at First Sight, the best TV ever is watching the Royal Commission on the feed while you are working, or better yet, listening to it as you attack yet another data …

Australia’s home care package shortage by the numbers

Who said deregulation was easy? Australia’s movement to allocate home care packages to consumers has not been a smooth one. There are more than 100,000 Australians on the waiting list …

It ain’t me babe: a message to FASEA

It’s official. There’s a furore building among financial advisers over proposed education standards.  And the big surprise is that the noise isn’t coming from the usual quarters. We’re not hearing …

Why trust is at the heart of the customer experience

It’s little wonder that trust in Australian institutions has hit a five-year low. According to the latest Edelman Trust Barometer, trust levels have collapsed in the last two years across …

Looking for clues

For a start I want to apologise to Robert Palmer for stealing the key line from his 1980 pop hit. Or maybe I want to apologise to Arthur Conan Doyle …

Consumer sentiment and mortgage stress on the rise

For the first time in five years the broad sentiment of Australians has moved from mildly negative – to mildly positive. The broad trend in predicted improving economic conditions, along …