Two numbers that show why we must fight to retain experienced advisers

Higher education standards for financial advisers are an important step towards professionalism, but they’re not the only thing. The retention of wisdom within the advice community is just as important. …

How to stop ‘customer-centricity’ being a meaningless mantra – part two

The challenge facing any organisation seeking to develop a truly customer-centric culture is how to get past paying lip service to an ideal and build a focus on customers into …

The incredible shrinking advice industry?

One swallow doesn’t make a summer, but there are some interesting and slightly disturbing figures emerging from a CoreData analysis of the ASIC financial adviser register. Looking back over the …

The four biggest challenges for advice in industry super funds

If the royal commission recommends the separation of product and advice when it reports later this year, super funds providing intra-fund advice to members will be caught between contradictory regulatory …

How to stop ‘customer-centricity’ being a meaningless mantra – part one

The inescapable mantra across businesses (even government) today, is that the “customer” is at the core of what they do – the idea that “we live to serve”. While many …

The three pillars of a licensee’s ‘human response’ to restoring trust in advice

The royal commission inquiry into misconduct in the financial services industry is different from other inquiries the industry has been through and addressing the issues it has exposed will require …

Banking on inertia post the Royal Commission

Although the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is probably nowhere near its conclusion, it certainly has already had an impact on the public’s …

Why lazy customers could save you today but kill you tomorrow

In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your …

Five reasons licensees must adapt to prosper

Calls for individual licensing of financial planners may have merit, and are certainly growing in volume, but they often overlook or undervalue the benefits of being authorised by a licensee …

The problem with picking winners – in the World Cup and in superannuation

As a football fan, the FIFA World Cup in Russia has so far been an extraordinary one. From a footballing point of view, it has been a fantastic event, with …