The four biggest challenges for advice in industry super funds

If the royal commission recommends the separation of product and advice when it reports later this year, super funds providing intra-fund advice to members will be caught between contradictory regulatory …

The three pillars of a licensee’s ‘human response’ to restoring trust in advice

The royal commission inquiry into misconduct in the financial services industry is different from other inquiries the industry has been through and addressing the issues it has exposed will require …

Banking on inertia post the Royal Commission

Although the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is probably nowhere near its conclusion, it certainly has already had an impact on the public’s …

Why lazy customers could save you today but kill you tomorrow

In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your …

Five reasons licensees must adapt to prosper

Calls for individual licensing of financial planners may have merit, and are certainly growing in volume, but they often overlook or undervalue the benefits of being authorised by a licensee …

From Russia with doubt

When we all think of Russia – we tend to think of it as the alternative superpower – the controlled economy ying to the capitalist yang of the Unites States, …

Digital disruption races ahead in Europe and China

It’s easy to see why banks and fund managers alike are in love with automation – in terms of management, scalability and cost, machines are a lot easier to lover …

Using “simple” analytics to transform business decisions

Recent years have seen the burgeoning growth of data science and ‘insights’ teams to make sense of the large amounts of data that corporations have at their fingertips. This is …

Advice and education could bolster annuities take-up

The ideal retirement is a pipe dream for the majority of Australia’s 4.7 million[1] pre-retirees amid rising living costs and retirement income expectations, new research from CoreData has revealed. CoreData’s …

Don’t ignore the common enemy

It has long been known that superannuation funds need to find ways to better engage their members, particularly younger members for whom retirement is not typically part of their everyday …

Banks must rebuild trust to fend off fintechs

Stories of deceitful conduct among financial planning and banking have been all-too prevalent over the last decade leading to broader resentment among the public towards the sector. Trust in banking, …

What West Aussies’ parochialism means for your business

Whether we like to admit it, us Western Australians are a parochial bunch. Pretty much everywhere outside of WA is affectionately referred to as “over east”. When people from Perth …

Cashless way taps and grows

In Australia we talk a lot about our ‘cash economy’ – the cash-in-hand, under the table payments that hit the government’s hip pocket in the form of unpaid taxes or …

Include the primary residence in asset test

Australia is an unusual place, not just because of our geography, our animals and our plant life, but because of the way we value our assets and the way we …

White Paper – The Future of Banking

Excerpt Australia’s financial services sector is the biggest contributor to the national economy, employing 450,000 people, with a rocksteady reputation. Yet despite the envious strength of our major banks and …

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