The four biggest challenges for advice in industry super funds

If the royal commission recommends the separation of product and advice when it reports later this year, super funds providing intra-fund advice to members will be caught between contradictory regulatory …

Banking on inertia post the Royal Commission

Although the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is probably nowhere near its conclusion, it certainly has already had an impact on the public’s …

Why lazy customers could save you today but kill you tomorrow

In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your …

The problem with picking winners – in the World Cup and in superannuation

As a football fan, the FIFA World Cup in Russia has so far been an extraordinary one. From a footballing point of view, it has been a fantastic event, with …

Don’t Let The Royal Commission Do All The Talking

Well then. What a whirlwind the royal commission’s public hearings on financial advice were. Heads rolled – not least of all, the AMP chairman and CEO – and billions of …

The royal commission and the damage done

When the royal commission ends I will have a new job for Kenneth Hayne. I am going to pay him to record Australian poems for me to listen to. Not …

Time to end the never-ending superannuation debate

Like most people my age, I must admit that I spend many hours on social media, which is probably many hours more than I should. One viral post doing the …

It’s now or never for rebuilding trust with clients

Unless you have been living under a rock, which might actually have been a better option for some, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services …

Market for lemons:  Why super fund members don’t want to pay for advice

It’s a shame for super funds that so few of their members access advice in the years around retirement. For members, accessing advice supports better financial decisions, which lead to …

An inconvenient truth: we’ve failed our seniors

Are you someone who would walk an extra 500 metres to avoid an ATM fee? I’m not. It’s not that I don’t welcome Australia’s big four banks’ recent decision to …