Be authentically good when dealing with customers’ data

Business must earn trust or feel the heavy hand of government intervention. Tai Rotem explains. Time is running out for business to self-regulate how it uses customers’ data. Every time …

Dear Donald, Malcolm and Teresa; honestly, no one gives a flying frogs fat arse what you say any more (1)

Here’s something that we are taught very young; Our governments steer markets. We are taught what is decided in Canberra, in the White House, in Downing Street or in Bonn …

Bugger married at first sight – the best TV in Australia is The Royal Commission

Bugger Married at First Sight, the best TV ever is watching the Royal Commission on the feed while you are working, or better yet, listening to it as you attack yet another data …

Looking for clues

For a start I want to apologise to Robert Palmer for stealing the key line from his 1980 pop hit. Or maybe I want to apologise to Arthur Conan Doyle …

Speeding in the bitcoin lane

Like many Australians, I did a fair bit of travelling around the country over December and January, which involved driving thousands of kilometres across NSW, Queensland and Tasmania. The drives …

Coffee, emotions and customer-centric products

The world that we live in is overflowing with information. This information is easily accessible and using it to come to evidence-based conclusions can help us make the best decision …

Fending off the march of the passive

2017 is a difficult year to be an active fund manager. Passively managed products have well and truly taken off. Exchange traded funds (ETFs) have grown to amass US$4tn in …

Industry funds need to think of platforms… not products!

There is a shift at work in Australia’s industry funds, a shift from the onboarding of new members and being the lowest cost provider, to member retention and member engagement. …