Be authentically good when dealing with customers’ data

Business must earn trust or feel the heavy hand of government intervention. Tai Rotem explains. Time is running out for business to self-regulate how it uses customers’ data. Every time …

A new challenger in the quest to keep the customer

How time flies. About 10 years ago I was at an industry leaders meeting (over breakfast, because “leaders” get up early!!) and I was struggling with my decision to reach …

Western Australia’s segmented aged care market

Strong wealth and a growing proportion of Australians approaching retirement age will see the delivery of more luxury residential aged care offerings in the next five years. While a $550,000 …

Bugger married at first sight – the best TV in Australia is The Royal Commission

Bugger Married at First Sight, the best TV ever is watching the Royal Commission on the feed while you are working, or better yet, listening to it as you attack yet another data …

It ain’t me babe: a message to FASEA

It’s official. There’s a furore building among financial advisers over proposed education standards.  And the big surprise is that the noise isn’t coming from the usual quarters. We’re not hearing …

White Paper – The Shock of the New

Excerpt The financial services industry is in a state of flux. As competition heats up and companies scramble for market share, there are some new kids on the block threatening …

White Paper – The Future of Banking

Excerpt Australia’s financial services sector is the biggest contributor to the national economy, employing 450,000 people, with a rocksteady reputation. Yet despite the envious strength of our major banks and …

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White Paper – SMSFs The Next Wave

Excerpt The self managed super fund (SMSF) sector has been through a period of immense growth since its inception, to become the largest part of the $2 trillion Australian superannuation …

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What can you learn from the best brands in the world?

What can we learn from some of the world’s best brands? For every brand superstar, such as Bunnings, there’s the story of a failed competitor like Masters. This clearly begs …