Mystery shopping is a type of market research using real shoppers or people posing as a customer to gather information about a business. We usually shop financial services companies and gather information about employee performance, product quality, and overall opinion of the shopping experience.

The goal with mystery shopping is to provide our clients with realistic performance measures for their distribution channels.

Clients use the information gained from mystery shopping to measure service quality, and is normally just one part of a company wide programme to improve employee performance.

Most firms tell employees what they expected from them and they measure this performance using mystery shopping. The idea is to learn from the customer's point of view which areas of service quality need improvement so the company can make those changes as soon as possible.

The information our mystery shoppers gather is important to our clients. Most of our shoppers find their assignments to be both fun and informative.

We will ask you to visit a specific financial institution to apply for a home loan. This will be to evaluate customer service, compliance with legal standards and principles, process and presentation and other specific details as requested by our clients.

Our mystery shoppers follow specific instructions during their visit and complete a detailed on-line report.

The best mystery shoppers have good attention to detail and are thorough, observant and objective. We prefer our Mystery Shoppers for this task to be getting a home loan or refinancing and existing home loan. Mystery Shoppers must have the ability to remain confidential and must be reliable. You will be required to complete detailed reports for each assignment undertaken. This includes taking notes during or soon after the assignment and providing a detailed 'debrief' report on the mystery shop once complete.

We recruit our Mystery Shoppers from the information they provide in their registration form and after a phone interview with our staff to determine their aptitude and ability to meet assignment requirements.

Yes, our mystery shopping is web-based business. We use e-mails as the primary means for communicating with our mystery shoppers and reports must be completed on-line. You will also need an e-mail address.

How do I apply to be a Mystery Shopper with brandmanagement?

Potential shoppers can make an applications on-line. Click here to out the form. We will contact you shortly after your application should there be suitable assignment for you.

There is always someone available by e-mail if a Mystery Shopper has a problem or question. Our staff check and verify all reports for data accuracy and completeness. We will contact you by e-mail or phone if details are missing or need we need you to clarify items in your report.

You may not be paid if reports are incomplete or inaccurate.

You must keep all written notes from assignments for a minimum of six months.

We will send the appropriate briefing document at the time.

We expect you to complete assignments by the dates agreed with you.

You will need to complete your reports on the day you completed the mystery shop so you don't forget or confuse the relevant facts. You must complete assignments on time and provide ful and accurate shopping details for you to be paid for the assignment.

If there are circumstances that prevent you from conducting the assignment within the agreed time frame or from lodging your report within 12 hours, let us know.

Once you have completed your mystery shopping assignment, log on to the link we provide for the shopping report. You will need to fill in the on-line report for each assignment. You should complete all fields of the report and provide detailed comments as requested.

Click on "Submit" when you have completed your report.

You must tell us by e-mail or by phone BEFORE the scheduled shop date so we can reschedule the assignment to someone else. If you accept an assignment, do not complete it, and do not tell our office, we will remove your name from our database. Postponements are costly and inconvenient for our clients.

You cannot transfer assignments. If you have a friend interested in shopping with us, please have them access our application form here. Many of our best shoppers have been referrals from friends.

Each assignment will take about 60-80 minutes in total. This included arranging the meeting, meeting with the organisation and completing the report.

We pay a flat fee for each assignment and this fee varies depending on the client and assignment requirements. We will tell you the rate of pay for each assignment when we email you about it.

We pay direct into your bank account because you will receive the payment more quickly and it is less costly from both parties. You must supply your current tax file number, otherwise payments will be taxed at the maximum rate.

When new assignments are available in your state, we will email you. The email does not guarantee work.

We normally pay two weeks after the completion date for the assignment. We will pay you direct credit to your bank account.

From time to time you will find that one or more of the people you have been asked to shop is not there. They may be sick, or have moved on to another business.

If this is the case you have three options

1. Let is know and we will allocate you a replacement organisation and broker
2. Find out where they have gone and if convenient got to them at that location
3. Ask for an alternative person to see. If you do that, the replacement person must be an member of the Mortgage Industry Association of Australia (MIAA) member. If not then say no thanks and then ask for a replacement .