Mystery shopping is a type of market research using real shoppers or people posing as a customer to gather information about a business. We usually shop financial services companies and gather information about employee performance, product quality, and overall opinion of the shopping experience.

The goal with mystery shopping is to provide our clients with realistic performance measures for their distribution channels.

Clients use the information gained from mystery shopping to measure service quality, and is normally just one part of a company wide programme to improve employee performance.

Most firms tell employees what they expected from them and they measure this performance using mystery shopping. The idea is to learn from the customer's point of view which areas of service quality need improvement so the company can make those changes as soon as possible.

The information our mystery shoppers gather is important to our clients. Most of our shoppers find their assignments to be both fun and informative.

We will ask you to visit a specific financial institution to apply for a home loan. The objective is to evaluate customer service, compliance with legal standards and principles, process and presentation and other specific details as requested by our clients.

Our mystery shoppers follow specific instructions during their visit and complete a detailed on-line report.

The best mystery shoppers have good attention to detail and are thorough, observant and objective. We prefer our Mystery Shoppers for this task to be getting a home loan or refinancing and existing home loan. Mystery Shoppers must have the ability to remain confidential and must be reliable. You will be required to complete detailed reports for each assignment undertaken. This includes taking notes during or soon after the assignment and providing a detailed 'debrief' report on the mystery shop once complete.

We recruit our Mystery Shoppers from the information they provide in their registration form and after a phone interview with our staff to determine their aptitude and ability to meet assignment requirements.

Every project has different requirements regarding the shoppers. We will send you an e-mail inviting you to participate in the project and outlining the criteria required for it. You might be required to complete a screening questionnaire with information on your current situation.

After you apply for the shop, we will assess your details and select the most suitable shoppers for the project. Shops will be allocated on the basis of most qualified, past shop performance and time of application.

For that reason it is important for you to keep your details updated in the registration form, as that is our source of information.

Yes, our mystery shopping is web-based business. We use e-mails as the primary means for communicating with our mystery shoppers and reports must be completed on-line. You will also need an e-mail address.

How do I apply to be a Mystery Shopper with brandmanagement?

Potential shoppers can make an applications on-line. Click here to out the form. We will contact you shortly after your application should there be suitable assignment for you.

Potential shoppers can make an application on-line. Click here to fill in the form. We will contact you shortly after your application should there be a suitable assignment for you.

There is always someone available by e-mail if a Mystery Shopper has a problem or question. Our staff check and verify all reports for data accuracy and completeness. We will contact you by e-mail or phone if details are missing or if we need you to clarify items in your report.

You may not be paid if reports are incomplete or inaccurate.

You must keep all written notes from assignments for a minimum of six months.

When new assignments are available in your state, we will email you. If you are interested in the shop, you will need to apply for it online by completing a screening questionnaire or answering our e-mail.

Your application will be reviewed by us for final approval and the shops will be allocated on the basis of most qualified, past shop performance and time of application.

The email or your application does not guarantee you work. You will be notified by email if the shop was allocated to you.

We will send the appropriate briefing document at the time, with the information about the Mystery Shops available. If you meet the required criteria for the project, you will need to apply for the shop that you are interested in online by answering a screening questionnaire or just replying to our email.

While you have to be in the market for the particular product to be part of this survey - you do not have to proceed with this institution unless you actually choose them to be your broker or loan arranger. We do not expect you to progress so far into the process that you are expected to pay fees or to have a credit check done. If the person you met with moves to this stage just tell them you are shopping around and you have all you need at this stage.

The due dates will depend on the project and will be agreed with you before you accept the shop.

Generally, the shops need to be done within 2 weeks after the shop is accepted online. You will need to complete your reports on the day you completed the mystery shop so you don't forget or confuse the relevant facts.

You must complete assignments on time and provide full and accurate shopping details for you to be paid for the assignment.

If there are circumstances that prevent you from conducting the assignment within the agreed time frame or from lodging your report within 12 hours, let us know.

You must tell us by e-mail or by phone BEFORE the scheduled shop date so we can reschedule the assignment to someone else. If you accept an assignment, do not complete it, and do not tell our office, we will remove your name from our database. Postponements are costly and inconvenient for our clients.

You cannot transfer assignments. If you have a friend interested in shopping with us, please have them access our application form here. Many of our best shoppers have been referrals from friends.

Each assignment will take approximately 2 hours in total. This included arranging the meeting, meeting with the organisation and completing the report.

From time to time you will find that one or more of the people you have been asked to shop have moved and haven't updated their contact details.

If this is the case let us know and we will send you the right contact details or find you a replacement organisation and point of contact.

Do NOT shop a different shop or person from the one you were assigned. Generally, the branches or people that we assign are only those required by the client and we need to comply with that.

From time to time you will find that one or more of the people you have been asked to shop is not there. They may be sick, or have moved on to another business.

If this is the case let us know and we will allocate you a replacement organisation and broker.

Do NOT shop a different shop or person from the one you were assigned. Generally, the branches or people that we assign are only those required by the client and we need to comply with that.

We pay a flat fee for each assignment and this fee varies depending on the client and assignment requirements. We will tell you the rate of pay for each assignment when we email you about it.

For each assignment we pay approximately $100, however this fee can vary depending on the client and assignment requirements. We will clarify the rate of pay for each assignment when we email you about the assignment.

We pay direct into your bank account so that you receive the payment promptly and to make it less costly from both parties.

We normally pay two or three weeks after the report is approved. We will pay directly into your bank account. You will need to provide us with the details of your bank account for each report you will complete.